1. Who we are
This website is operated by AseptoTWIN INC, a Delaware corporation operating from Irvine, California, USA (“AseptoTWIN”, “we”, “us”). We are the controller of the personal data described in this policy. For any privacy question or request, write to info@aseptotwin.com.
2. What we collect
When you request a meeting (contact page): first and last name, company, work email, region, application, assessment type, any notes you add, your preferred day and time window, and your browser’s time zone.
When you download a white paper (knowledge center): first and last name, company, position, work email and which paper you requested.
When you email us: your email address and whatever you choose to include in your message.
When you browse: our hosting provider processes standard technical data such as IP address, browser type and the pages requested, to deliver and secure the site. Our analytics are aggregate and privacy-first: they do not use cookies, do not build a profile of you and do not follow you across other websites.
Please do not send us confidential process data, recipes or drawings through the website forms. If we work together, we agree on a secure way to exchange that material.
3. Why we use it
- To answer your request and arrange a meeting — necessary to take the steps you asked for before any contract.
- To send you the white paper you requested and contact you about it — based on the consent you give in the form, which you can withdraw at any time.
- To run and protect the website, including blocking spam and abuse — our legitimate interest in a working, secure site.
- To meet legal obligations, for example tax and accounting records once we work together.
We do not sell your personal data, we do not share it for cross-context behavioral advertising, and we do not use it for automated decisions about you.
4. Cookies
This website does not set advertising or tracking cookies and does not use your browser’s storage to identify you. That is why you do not see a cookie banner here.
5. Who processes data for us
We use a small number of service providers who process data on our instructions:
- Netlify — website hosting and form submissions.
- Cloudflare — cookie-free, aggregate website analytics.
- Google Workspace — our business email.
If you engage us for an assessment, engineers working on your project may see your contact details and project information under written confidentiality obligations. We may also disclose data where the law requires it.
6. International transfers
We are based in the United States, and our providers may process data in the United States and other countries. Where data protection law requires it, we rely on appropriate safeguards for these transfers, such as the European Commission’s standard contractual clauses offered by our providers.
7. How long we keep it
We keep meeting requests, white paper requests and related correspondence for up to 24 months after our last contact with you, unless we start working together, in which case we keep business records for as long as the law requires. You can ask us to delete your data sooner.
8. Your rights
Depending on where you live, you can ask us to tell you what personal data we hold about you, give you a copy, correct it, delete it, restrict or object to how we use it, or withdraw your consent. Write to info@aseptotwin.com; we reply within one month, or sooner where local law requires. We will not treat you differently for using these rights.
European Economic Area, United Kingdom and Switzerland: you also have the right to data portability and to lodge a complaint with your local data protection authority.
California: you have the right to know, delete and correct personal information we hold about you. We do not sell or share personal information as those terms are defined in California law. Because we do not track visitors across third-party websites, our handling of data is the same whether or not your browser sends a “Do Not Track” signal.
China: under the Personal Information Protection Law you may access, copy, correct, supplement and delete your personal information, ask us to explain how we process it, and withdraw your consent. Your information is processed outside mainland China as described in section 6.
India: under the Digital Personal Data Protection Act you may access, correct, complete, update and erase your personal data, withdraw consent, nominate another person to exercise your rights, and raise a grievance with us at info@aseptotwin.com.
9. Security
The website is served only over encrypted HTTPS connections, and access to submitted data is limited to the people who need it to answer you. No method of transmission or storage is completely secure, but we work to protect your data against loss and unauthorized access.
10. Children
This website is meant for businesses and is not directed at children. We do not knowingly collect personal data from anyone under 16.
11. Changes to this policy
If we change how we handle personal data, we will update this page and the date at the top.